Managing and measuring public engagement

Consultation Institute
Consultation Institute

Detailed information

Method:In a classroom
Duration:7 Hour
Accreditation:Gives 40 credits towards Consultation Institute Certificate of Professional Development
Students per class:16

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Course program

This Masterclass takes a wider view of the dialogue between public bodies and communities. Its focus is on the clarifying the roles of officers and elected members in the light of recent legislation encouraging greater public involvement. Although developed before the change of Government – and the recent Localism agenda, it has been extensively re-worked for 2011 to take full account of recent developments. It also picks up many themes from the Big Society and is therefore relevant not just to local authorities but all local service providers including the Police, the NHS and the community/voluntary sectors.

Introduction & Roundtable
Session 1: Context
• Post-consultation – the story so far
• Characteristics of good public engagement
Session 2: Taking Responsibility
• Management skills for public engagement
• Research data
Session 3: Community Dynamics
• Representatives & Gatekeepers
• Challenges & new options for Elected Members
Session 4: Professional Responses
• What Managers can and can’t influence
• Management resources
• Tools for local crisis management
Session 5: Harnessing Creativity
• The Big Society
• Community initiatives
• Funding challenges
• Measuring support for new initiatives
Session 6: Evaluation
• Assessing performance in supporting public engagement
• Conclusions

Course location

Consultation Institute

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